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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: January 28, 2026

1. Introduction

SolveIT Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solveitsolutions.ca, use our services, or interact with our applications that integrate with third-party services such as QuickBooks.

2. Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal Data: Name, email address, phone number, company name, and billing address that you voluntarily provide when contacting us or using our services.
  • Financial Data: When using our QuickBooks integration services, we may access financial data from your QuickBooks account with your explicit authorization. This includes invoices, customer information, payment records, and accounting data necessary to provide our services.
  • Usage Data: Information about how you use our website and services, including IP address, browser type, pages visited, and time spent on pages.
  • Device Data: Information about your device, including device type, operating system, and unique device identifiers.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process transactions and send related information
  • Respond to your inquiries and provide customer support
  • Send you technical notices, updates, and administrative messages
  • Improve our website and services
  • Comply with legal obligations
  • Integrate with QuickBooks and other third-party services as authorized by you

4. QuickBooks Integration

When you authorize our application to connect with your QuickBooks account:

  • We only access data necessary to provide the specific services you have requested
  • We use OAuth 2.0 secure authentication and do not store your QuickBooks login credentials
  • Your QuickBooks data is transmitted using industry-standard encryption (TLS/SSL)
  • You can revoke access to your QuickBooks account at any time through your QuickBooks settings
  • We comply with Intuit's developer policies and data handling requirements

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, cloud hosting providers)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us explicit permission

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Withdrawal of Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided below.

9. Third-Party Links

Our website and services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

SolveIT Solutions
Email: info@solveitsolutions.ca
Phone: (514) 316-8380
Website: solveitsolutions.ca